Refund Policy
At ZepBro, we strive to provide our customers with the best service and ensure satisfaction with every order. However, we understand that there may be situations where a refund is necessary. Please review our refund policy below:
Refunds are issued based on the nature of the service and the circumstances of the request.
All refund requests must be submitted within the eligible refund period for each service category.
Refunds, once approved, will be processed through the original payment method within 7-10 business days.
Refunds will be provided if an order is canceled before the restaurant starts preparing the food.
If the order is incorrect, missing items, or delivered in unsatisfactory condition, a partial or full refund may be issued after review.
Refund requests due to personal preference (taste, portion size, etc.) will not be entertained.
Refunds are eligible for damaged, expired, or incorrect items upon verification.
Perishable items cannot be refunded once delivered unless they are damaged or spoiled upon arrival.
Refunds for non-perishable items may be requested within 24 hours of delivery, subject to approval.
If a parcel is not picked up or delivered due to a service failure on our part, a full refund will be issued.
Refunds are not applicable for delays due to unforeseen circumstances like weather, traffic, or recipient unavailability.
Refunds are allowed for defective or incorrect items upon verification.
Refunds will not be issued for change-of-mind returns.
Customers must request a refund within 7 days of delivery and return the product in its original condition.
Refunds are only allowed for incorrect or damaged items; prescription medicines are non-refundable once delivered.
Refund requests must be submitted within 24 hours of delivery.
To request a refund, contact our customer support team with your order details and reason for the refund.
Our team will investigate and provide a resolution within 3-5 business days.
Refunds, if approved, will be credited to your original payment method.
If you have any questions or need assistance with a refund, please contact our customer support team at support@zepbro.com.
Thank you for choosing ZepBro. We appreciate your trust in our services!
